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Frequently asked questions

Why can't I find my phone case?


Unfortunately not every case is supplied with our printing companies. If you really would like a personalised phone case for a case that is not supplied on our site, please email us at creativebantergifts@gmail.com and we will respond as soon as we can. If we are able to source your case, we will. However, the prices will differ.




How long will my product take to get here?


To get your photo illustrated, it can take up to a week as we can be quite busy. However we can have your illustration done and your order processed within 2- 3 days. So if your order is urgent, please inform us in the notes at the checkout. As we are not in control of the shipping, we cannot give a definite answer. However we aim for our UK parcels to arrive within 3 days, and our European parcels to arrive within 6 - 8 working days and 10 - 12 working days Internationally. *please note we will not work on any orders during Sabbath hours (sunset Friday to sunset Saturday)




Why was my design refused?


We would like to stay true to our beliefs and morals. If we have refused to illustrate your photograph or rejected your choice of text, it is because we felt it was innappropriate for us to take on as a job. We apologise for any inconvience.




How do I send my photo to be illustrated?


Once you have checked out and purchased the product you want, there will be a button on to email us with your desired photograph. If you missed the button, please email creativebantergifts@gmail.com and send us your order number and name. Please ensure that the photograph is good quality.




What kind of photo should I use?


We advise you not to use selfies, but overall the choice of picture is yours. Your favourite photo will always look great on your phone.





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ABOUT US

WE BELIEVE AND KNOW THAT EVERY INDIVIDUAL IS UNIQUE. 

WE SPECIALISE IN ILLUSTRATED GIFTS TO MAKE THINGS MORE PERSONAL.

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